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Delivery Policy

Once an order has been processed, Lullami Official will prepare and pack your order and will be ready to ship within 1-2 business day. An email regarding the tracking code and also invoice will be sent to your email for references purposes. 

We offer standard shipping for all orders made in Lullami Official store. Free shipping is provided. We do not deliver to P.O boxes. Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays). 

Please be advised that the respective carriers may require someone to sign for each shipment. Items will not be left on the door due to safety of the product. Please do keep track with the shipping course to avoid any problems. All items are expected to arrive within 3-5 working days in West Malaysia and 7-10 working days in East Malaysia. 

*Note: International shipping is not eligible to obtain Free Shipping


Refund Policy

Thanks for shopping at Lullami Official Store .
If you are not entirely satisfied with your purchase, we're here to help.

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.